For all online orders, any non-sale item is eligible for a monetary return or exchange within 21 days after receipt of the products. Please ensure that all items are returned in its original condition with all tags and protective liners still attached at the time of return.
For personal items, such as hosiery, underwear or adhesive products, the packaging must be unopened and intact. Items cannot have been worn, altered, opened, or washed as well.
Shipping charges on your original order are not refundable, and all refunds will be processed to original form of payment.
For orders within Hong Kong, we offer complimentary returns via SF express.
For orders within Asia & Australia/New Zealand, we are happy to provide an easy returns process. Email us and we'll send you a return label. A flat rate of $200.00 HKD will be deducted from your returns as a processing fee.
For orders outside of Asia, you are responsible for the shipping of your item back to our boutique. Please ensure that you use a trusted courier service, as we are not responsible for any packages lost in the duration of the return.