Return and Exchange Policy

Return & exchange (For online orders)


Please make sure all these criteria are met to be eligible for returns or exchange.

  • Purchase is made within 21 days
  • Items are full-priced, non-sale items only.
  • Must have a Return Merchandise Authorization (RMA) number.
  • All items must have original receipt.
  • Items are returned in original packaging with all tags and liners attached.
  • Items must be in original state and cannot be worn, altered, opened, or washed.
  • For underwear or items with underwear parts, hosiery, liquids or adhesive products , the original packaging must be unopened and intact.

If you wish to initiate a refund online, please follow these steps:

 

1. Create your return online through
SHEER Return Centre

2. Check your inbox
Once the return is confirmed, you will receive an email stating your RMA# and return instructions.

3. Arrange your return delivery
Fill in your RMA# on the form enclosed with your order and mail the return items together to us.
For orders within Hong Kong, arrange a free pick-up via SF Express (hotline: +852 2730 0273) with the enclosed pre-paid Airwaybill.
For orders outside Hong Kong, please ship the parcel back to our boutique with a shipping service of your choice and at your expense.

Our Address:

+852 2388 2876
Sheer, Shop 310, 3/F, The Landmark Atrium, 15 Queens Road, Central
 

4. Return approved
Once the return is approved, you will receive an email on the approved status and another email when the return/refund is completed.

 

*Exchange for different item(s) or store credit can only be done in-store.
*Shipping and handling charges on your original order are not refundable. Upon receipt of your return, it can take up to 10 business days for your return to be processed. Refunds can take up to 10 working days to show on your bank account due to varying processing times between payment providers.

Return & exchange (For in-store purchases)


Exchange can be made for items with equal or greater value, or for store credit. Returns or refunds are not accepted for items purchased in-store.

Please make sure all these criteria are met to be eligible for exchange:

  • Purchase is made within 21 days
  • Items are full-priced, non-sale items only.
  • All items must have original receipt.
  • Items are returned in original packaging with all tags and liners attached.
  • Items must be in original state and cannot be worn, altered, opened, or washed.
  • Underwear or items with underwear parts, hosiery, liquids or adhesive products cannot be exchanged.

If it's a gift:
If you have received an item as a gift and need to return it, our standard return policy still applies.