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Shipping & Delivery

Orders will be processed in 2 business days.

Please ensure packages can be received by a person. Our carrier services cannot leave packages unattended. If there is no one to receive the package, it will be sent back to Sheer. We cannot deliver to P.O. Boxes.

 


HONG KONG


COURIER

SHIPPING COST

DELIVERY COST

ALL ORDERS

IN-STORE PICK UP

FREE

1 Business day

ORDERS OVER HK $800 (APPROX. US $100)

SF EXPRESS

FREE

1 - 2 Business days

ORDERS UNDER HK $800 (APPROX. US $100)

SF EXPRESS

HK $50 flat rate

1 - 2 Business days


ASIA


*Asia includes China, Japan, South Korea, Mongolia, Taiwan, Macau, Cambodia, Brunei, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam, India. Orders will be processed in 2 business days.

COURIER

SHIPPING COST

DELIVERY COST

ORDERS OVER HK $800 (APPROX. US $100)

SF EXPRESS OR UPS
(or other courier services)

FREE

2 - 5 Business days

ORDERS UNDER HK $800 (APPROX. US $100)

SF EXPRESS OR UPS
(or other courier services)

HK $115 flat rate
(approx. US $15)

2 - 5 Business days

EXPRESS DELIVERY

UPS Express 2 Days Delivery

HK $400 (approx. US $50)

2 - 5 Business days


REST OF THE WORLD


COURIER

SHIPPING COST

DELIVERY COST

ORDERS OVER HK $800 (APPROX. US $100)

UPS
(or other courier services)

FREE

7 - 9 Business days

ORDERS UNDER HK $800 (APPROX. US $100)

UPS
(or other courier services)

HK $155 flat rate
(approx. US $20)

7 - 9 Business days

EXPRESS DELIVERY

UPS Express 2 Days Delivery

HK $400 (approx. US $50)

2 - 5 Business days

*Import duties tax is not included in shipping charges. Import duties or customs tax is based on your local country’s importation regulations. Sheer is not responsible for import duties or customs tax on international shipments. Customs policies vary widely from country to country; therefore, we cannot predict what they will be. Please contact your local customs office for further information.

Return & exchange (For online orders)


Please make sure all these criteria are met to be eligible for returns or exchange.

  • Purchase is made within 21 days
  • Items are full-priced, non-sale items only.
  • Must have a Return Merchandise Authorization (RMA) number.
  • All items must have original receipt.
  • Items are returned in original packaging with all tags and liners attached.
  • Items must be in original state and cannot be worn, altered, opened, or washed.
  • For underwear or items with underwear parts, hosiery, liquids or adhesive products , the original packaging must be unopened and intact.

If you wish to initiate a refund online, please follow these steps:

 

1. Create your return online through here
SHEER Return Centre

2. Check your inbox
Once the return is confirmed, you will receive an email stating your RMA# and return instructions.

3. Arrange your return delivery
Fill in your RMA# on the form enclosed with your order and mail the return items together to us.
For orders within Hong Kong, arrange a free pick-up via SF Express (hotline: +852 2730 0273) with the enclosed Airwaybill.
For orders outside Hong Kong, please ship the parcel back to our boutique with a shipping service of your choice and at your expense.

Our Address:

Sheer, Shop 310, 3/F, The Landmark Atrium, 15 Queens Road, Central
+852 2388 2876
 

4. Return approved
Once the return is approved, you will receive an email on the approved status and another email when the return/refund is completed.

 

*Exchange for different item(s) or store credit can only be done in-store.
*Shipping and handling charges on your original order are not refundable. Upon receipt of your return, it can take up to 10 business days for your return to be processed. Refunds can take up to 10 working days to show on your bank account due to varying processing times between payment providers.

Return & exchange (For in-store purchases)


Exchange can be made for items with equal or greater value, or for store credit. Returns or refunds are not accepted for items purchased in-store.

Please make sure all these criteria are met to be eligible for exchange:

  • Purchase is made within 21 days
  • Items are full-priced, non-sale items only.
  • All items must have original receipt.
  • Items are returned in original packaging with all tags and liners attached.
  • Items must be in original state and cannot be worn, altered, opened, or washed.
  • Underwear or items with underwear parts, hosiery, liquids or adhesive products cannot be exchanged.

If it's a gift:
If you have received an item as a gift and need to return it, our standard return policy for in-store or online purchases still applies.

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