Orders will be processed in 2 business days.

Please ensure packages can be received by a person. Our carrier services cannot leave packages unattended. If there is no one to receive the package, it will be sent back to Sheer. We cannot deliver to P.O. Boxes.

*Import duties tax is not included in shipping charges. Import duties or customs tax is based on your local country’s importation regulations. Sheer is not responsible for import duties or customs tax on international shipments. Customs policies vary widely from country to country; therefore, we cannot predict what they will be. Please contact your local customs office for further information.

Please make sure all these criteria are met to be eligible for returns or exchange (both in-store and online).

• All items must have original receipt.
• Items are returned in original packaging with all tags and liners attached.
• Items are not worn, altered, opened, or washed.
• For personal items (hosiery, underwear, adhesive products), the original packaging must be unopened and intact.
• Items are full-priced, non-sale items only.
• All items for online returns must have a Return Merchandise Authorization (RMA) number.

*Shipping and handling charges on your original order are not refundable. Upon receipt of your return, it can take up to 10 business days for your return to be processed. Refunds can take up to 10 working days to show on your bank account due to varying processing times between payment providers.

We hope you love your new purchase. If it's not what you're looking for, you have 21 days to exchange or return.
Exchange is only available in-store. All items for refund or exchange must meet the criteria under our Return & Exchange Policy.

If you wish to initiate a refund online, please follow these steps:

1. Create your return online through here

2. Check your inbox
Once the return is confirmed, you will receive an email stating your RMA# and return instructions.

3. Arrange your return delivery
Fill in your RMA# on the form enclosed with your order and mail the return items together to us.
For orders within Hong Kong, arrange a free pick-up via SF Express (hotline: +852 2730 0273) with the enclosed pre-paid Airwaybill.
For orders outside Hong Kong, please ship the parcel back to our boutique with a shipping service of your choice and at your expense.

Our Address:

+852 2388 2876
Sheer, Shop 310, 3/F, The Landmark Atrium, 15 Queens Road, Central
 

4. Return approved
Once the return is approved, you will receive an email on the approved status and another email when the return/refund is completed.

If you have purchased your items in our boutique, return and exchanges are accpeted within 14 days of purchase with original receipt.
All items for refund or exchange must meet the criteria under our Return & Exchange Policy.

For exchanges:
Exchanges can be made for items with equal or greater value, or for store credit at Sheer.

For refunds:
We will process your return within 3 business days and notify you of the refund amount. Your refund will only be credited to the original payment method. Customs duties are non-refundable. Your refund cannot be credited to the original payment method at the boutique.

If it's a gift:
If you have received an item as a gift and need to return it, our standard return policy still applies. You can either initiate a return online or in-store.